1. What does "quantity available" and how long is an amount "available"?

As you click on "enter my Cashpin" to our payment system, the amount available and so you can make an immediate purchase. Generally, your money is available immediately and automatically and will be reflected on your statement.

Note: In exceptional cases, if the web shop can´t perform the desired transaction (ex. due to technical problems) it will return the amount. Below we again have available the amount, usually no later than two hours after the transaction.

RECOMMENDATION: Check at any time the status of your payment, making a balance inquiry on our www.cashpinsafe.com .

2. When a payment is reflected not have enough to pay the amount outstanding balance. And you're sure you have the balance needed.

Maybe your Cashpin is locked, the card has already been used, and there is a technical problem or need to enter additional Cashpin to complete the desired payment. If the problem persists, send a legible copy of your CASHPINSAFE card to This email address is being protected from spambots. You need JavaScript enabled to view it. . The team of Customer Online Prepaid Systems, Corp., reviews your case, and you'll get a response within 24 hours.

3. My computer is locked and asks me to enter a Cashpin. What I can do?

Attention: This is a fraud attempt of a hacker!

In this case, a virus has attacked your computer. Never enter a PIN to unlock your computer Cashpinsafe! Even if you enter the PIN cashpinsafe, your computer will still affected by the virus.

To remove the virus is best to buy a good antivirus and try to immediately perform a cleaning and / or you will seek computer specialist; also email us at This email address is being protected from spambots. You need JavaScript enabled to view it. , so you will help us to combat these fraud attempts.

4. With my Cashpinsafe has made a transaction have not requested. What I can do? This payment was deducted from my account balance. What I can do?

Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it., with the following information:

  • A legible copy of the front and back of your Cashpinsafe or number of Cashpinsafe (Series and Cashpin number).
  • Name and address.
  • Where and when you bought the card.
  • What was the page where you made the purchase and the product was purchased (If you did not make purchases)

And the team of customer cashpinsafe checks if this is a glitch. In any case the problem is not your responsibility and can verify it, we will send you a reference number refund within 24 hours and we'll refund the money integrate into seven (7) working days.

5. Gone are the 7 working days and still has not gotten me my refund. What I can do?

Note that a refund can last up to seven (7) working days. If you have already exceeded this period, please email us with the reference number and refund your serial number(s) Cashpin to This email address is being protected from spambots. You need JavaScript enabled to view it..

6. I have not received any email to confirm my number refund. What I can do now?

You have the possibility to ask that you resend the email with the confirmation number of my refund. To do this, write in This email address is being protected from spambots. You need JavaScript enabled to view it..

7. What is the process to get my money back?

After making all the necessary checks and have the right to refund, send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it., with the following documents to process your request:

  • The data of your account (full name on your account, email, password),
  • Copies of Cashpin of Cashpinsafe card affected.
  • If you want to receive your money in cash, we will give a physical address in your country, for you to receive the money,
  • Or are you send through Western Union.

These are documents that eventually may require you to:

  • Copy two official documents current photo ID (p. Eg. Passport, driving license or national identity card, front and back),
  • Proof of residence (p. Eg. Electricity bill, water, telephone, etc.), in which your name appears.

Note that for refund will apply and you remove a processing fee of 10% of the change in the currency of your country. The processing of your application may take up to seven (7) working days.

8. Why I cannot log into my account CASHPINSAFE?

If you have forgotten your password or username, you only have to click on the links ("Forgot password") that is in the logon window and follow the steps that are indicated.

If still you still have problems logging in, please contact our team of customer support to This email address is being protected from spambots. You need JavaScript enabled to view it..

9. Why suddenly and I cannot load Cashpin in payment platform?

Try entering your account, if an error message, please immediately contact customer service or send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

If the problem persists, note the following:

  • Have you entered the Cashpin correctly? Always check the data you enter before clicking Add balance.
  • Do you still have your Cashpinsafe balance?

10. How rescissions work?

If you want to terminate your Cashpinsafe, send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it..

Also, you can find an explanation of the entire process in the General Conditions of my Cashpinsafe.

11. Why has deducted an amount from my Cashpinsafe but not credited to the online store?

In most cases, these unusual errors occur because of a technical problem during the transaction. If within an hour has not yet paid the amount in the web shop, check the amount was refunded to the card or if still in charge.

If the amount is removed from the card and has not been credited to the web shop, please contact our support This email address is being protected from spambots. You need JavaScript enabled to view it..

13. Disappears money when I enter the PIN Cashpinsafe?

If you entered the Cashpin in the field provided and this computer freezes, immediately call our hotline, to perform the respective block. Otherwise, the lock can only be performed if the scammers have not yet used the Cashpinsafe.

If you have already used the full value of your Cashpin, then check to see what happened, and how we can help solve the problem.

In addition, we recommend that you go without fail to the police to file a complaint. We are at disposal of the criminal police to answer any questions on email: This email address is being protected from spambots. You need JavaScript enabled to view it..

16. I used my Cashpinsafe an unauthorized web store. What I can do?

Sorry you've been a victim of Internet fraud. We recommend using your web Cashpinsafe only in authorized stores and reports of the case to the police. We are at disposal of the authorities for any questions at the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it..

To ensure you use your Cashpinsafe in an authorized online store, look for it on our list of Associated Companies.

If you have not been answered your question, you can contact at all times with the team of customer Cashpinsafe: This email address is being protected from spambots. You need JavaScript enabled to view it..