7. What is the process to get my money back?

After making all the necessary checks and have the right to refund, send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it., with the following documents to process your request:

  • The data of your account (full name on your account, email, password),
  • Copies of Cashpin of Cashpinsafe card affected.
  • If you want to receive your money in cash, we will give a physical address in your country, for you to receive the money,
  • Or are you send through Western Union.

These are documents that eventually may require you to:

  • Copy two official documents current photo ID (p. Eg. Passport, driving license or national identity card, front and back),
  • Proof of residence (p. Eg. Electricity bill, water, telephone, etc.), in which your name appears.

Note that for refund will apply and you remove a processing fee of 10% of the change in the currency of your country. The processing of your application may take up to seven (7) working days.